Client Charter in relation to Internet Banking

Client Charter Declaration
This Client Charter is in relation to internet banking services provided by J.P. Morgan Chase Bank Berhad, and reflects our responsibility to ensure the safety and security of our electronic banking service.

Safe Operations
At J.P. Morgan Chase Bank Berhad, security of our customers’ data and information is of the utmost importance to us. We maintain commercially proven protective hardware and software, controls and procedures to deliver a secure internet banking operation.

Privacy of Customer Information
We comply with the prevailing laws and regulations regarding the proper handling of customers’ personal and financial information. As such, we will take the necessary and appropriate measures to ensure the privacy, confidentiality and security of data and prevent improper access, alteration, loss and/or leakage of customers’ information.

Reliable and Quality Services
We are committed to providing the highest standards and quality of service and adopting technology to deliver quality products.

Transparency of Products and Services
We are committed to using accurate descriptions and details for our product and services at all times.

Prompt Response for Enquiries and Complaints
We welcome any enquiries, comments, and feedback that will help us understand you better, and provide you with world class service.

J.P. Morgan Chase Bank Berhad
Level 18, Integra Tower,
The Intermark,
348, Jalan Tun Razak,
Kuala Lumpur, 50400, Malaysia
Contact: Ms. Carmen Thong Mun Wah / Mr. Lee Teen Fai
Tel: +603 2718 0581 / +603 2718 0596
Fax: +603 2164 3690
E-mail: [email protected] / [email protected]